For the coins/tokens already delisted on RightBTC, we will no longer provide withdrawal service in principle. However, we will help you in the controllable cost range in order to recover your serious losses. The operation requires a lot of labor cost, time cost and risk control costs. Therefore we will deduct the extra cost in addition to the withdrawal fee.
Customers need to provide the following information. We will respond promptly and determine whether it meets the requirements for withdrawal:
a. Your UID and Email address
b. The cryptocurrency name and quantity
c. Txid (hash value)
d. The correct wallet address
f. A screenshot of the deposit record
Note: The account must complete the C2 verification of KYC. We would not support if you do not complete the C2 verification.
Thank you for your continued support of RightBTC.
The RightBTC Team
March 11, 2019